CCNC saves the state of North Carolina
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A 31-year-old single mom from Garner who struggles to control her asthma.
Jennifer and her daughter are Medicaid patients who see a
family physician who participates in Community Care
of North Carolina.
Today, Jennifer is suffering from another
She heads to the emergency room for treatment. This is her third trip in less than two months.
CCNC receives an ALERT that she is having problems and has been in the ER.
The CCNC Care Manager assigned to Dr. Adams, Jennifer's family doctor, is notified.
The CCNC Care Manager reviews Jennifer's prescription records and sees she hasn't been regularly refilling her new asthma medicine.
The CCNC Care Manager also finds out that Jennifer has taken an older medication that may reduce the efficacy of her new prescription.
The CCNC Care Manager calls Jennifer to suggest a home visit to talk about her asthma and to review her medications.
When the CCNC Care Manager arrives at Jennifer's home, she asks Jennifer to collect all her medications, including what was prescribed at the hospital.
A CCNC Pharmacist is contacted to look for problems between medications. He lets Dr. Adams know that Jennifer is having complications.
With a heads-up from the CCNC Care Manager and the recommendations from the CCNC Pharmacist, Dr. Adams adjusts Jennifer's prescriptions at her next appointment and confirms she understands how and when to take her medications.
One year later, Jennifer has her asthma under control and hasn't been back to the emergency room.
By working with Medicaid patients like Jennifer, CCNC reduces ER admissions statewide.
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